Please email service@LightHikingGear.com to request a return, refund or exchange.
Merchandise that has not been used or altered will be accepted for return or exchange. Refunds will be made in the same form of payment used for the original purchase.
Return of goods for refund or exchange must be in the item's original unused condition, including tags, and be within 30 days of purchase, unless there is a manufacturing defect.
Because we provide free shipping for delivery of all orders sent to U.S addresses, we cannot pay the shipping/mailing costs for returns or exchanges. Original shipping costs will be deducted from refunds for returned items, except in the case of defects.
Defective items: If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. If the customer requests replacement of an identical item due to defect, then Light Hiking Gear will issue a return label or reimburse the customer's shipping costs up to the amount that we originally paid for shipment to the customer, as well as costs to ship the replacement item.